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EndNote Support & FAQs

Some common and not-so-common questions about EndNote.


The following are some of the more commonly-asked questions about using EndNote. Some of the answers may apply to earlier versions of the software. Other questions may be answered on the support pages available on the EndNote website or by contacting EndNote Technical Support. If you have a question or suggestion for an EndNote FAQ please email us.

The Galter Library has also created guides for EndNote on Windows (20 and 21) and Mac (20 and 21). Step-by-step instructions for each platform are provided on these guides.

For video tutorials, check out EndNote's YouTube channel or the following videos, created by Galter librarians. These videos are hosted in Northwestern Medicine's institutional repository, Prism, and require an NU NetID login. Once in Prism, click the "Download" link for the best quality.

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