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EndNote Support & FAQs

Some common and not-so-common questions about EndNote.


The following are some of the more commonly-asked questions about using EndNote. Some of the answers may apply to earlier versions of the software. Other questions may be answered on the support pages available on the EndNote website or by contacting EndNote Technical Support. If you have a question or suggestion for an EndNote FAQ please email us.

The Galter Library has also created guides for EndNote on Windows (X9 and 20) and Mac (X9 and 20). Step-by-step instructions for each platform are provided on these guides.

For video tutorials, check out EndNote's YouTube channel or the following videos, created by Galter librarians. These videos are hosted in Northwestern Medicine's institutional repository, DigitalHub, and require an NU NetID login. Once in DigitalHub, click the "Download" link for the best quality.

While EndNote 20 is now available to the NU community, these videos for EndNote X9 will cover all the basics. For the most up to date video tutorials, see the individual guides for 20 linked above.

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