EndNote Support & FAQs

Is your computer managed by Feinberg School of Medicine IT? You may be able to use Self-Service to install EndNote. Try this before installing using the instructions below.

Is your computer managed by Northwestern Medicine or an affiliated hospital? You may need to contact your hospital IT to install EndNote if you don't have complete administrative rights over your computer. 

The following instructions assume you have administrative rights on your computer and that you have a Northwestern NetID.

The university has purchased a site license for EndNote. Current Northwestern students, faculty and staff with valid NetIDs can download EndNote from the NUIT website. If you do not know your NetID or are having problems downloading the software, please contact NUIT at consultant@northwestern.edu or (847) 491-HELP. Please follow the instructions below to the letter.

• Download EndNote (you will be prompted to sign in using your NetID and password).
• Note to Windows users: When downloading select "Save File". A zipped folder will be downloaded to your computer. Do not double click on the zipped folder. Instead, right click and extract the contents of the folder to a convenient file folder on your computer. 
• After installing the software you should run an update to the latest version offered through NU. In EndNote, go to Help >  EndNote Program Updates and follow the on-screen prompts.
• If you are off-campus when installing EndNote, you will need to first connect to NU using VPN (signing in to the Galter Library website is not sufficient).

The current version available to the NU community through our site license is EndNote 21.

If you are leaving Northwestern and you have EndNote installed on your computer, your saved references will not disappear. You can still add references and use the Cite While You Write function in Word.

You will not, however, be able to download a new version of EndNote if EndNote updates or you get a new computer.